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Privacy Policy

This Privacy Policy explains how TWHG Inc. ("we", "us"), operator of iRevegas, collects, uses, discloses and protects your personal information, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario requirements.

Last updated: 8 June 2026

1. Information we collect

  • Identity & contact: name, date of birth, address, email, phone.
  • Verification (KYC/AML): government ID, proof of address, source-of-funds where required.
  • Account & play: login data, limits you set, gameplay and transaction history.
  • Technical: IP address, device and browser data, cookies (see our Cookie Policy).
  • Responsible-gaming: limit settings, self-exclusion status and related indicators.

2. Why we use it

  • to create and manage your account and provide the Service;
  • to verify your age and identity and meet AML obligations;
  • to confirm you are eligible and located in Ontario;
  • to detect signs of gambling-related harm and apply responsible-gaming tools;
  • to prevent fraud, protect game integrity and keep the Service secure;
  • to comply with legal and regulatory obligations (including the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO));
  • with your consent, to send marketing communications.

3. Consent & withdrawing consent

We collect, use and disclose personal information with your knowledge and consent, except where the law permits or requires otherwise. Marketing is based on a separate, explicit opt-in that you can withdraw at any time. To withdraw marketing consent or unsubscribe from commercial electronic messages:

  • click the unsubscribe link included in every commercial email we send; or
  • email our Privacy Officer at privacy@irevegas.co with the subject line "Unsubscribe".

Every commercial electronic message we send identifies us and includes an unsubscribe mechanism, consistent with Canada's Anti-Spam Legislation (CASL). Some processing (e.g. KYC/AML and regulatory reporting) is necessary to provide a regulated gambling service and cannot be opted out of while you hold an account. As required by our regulators, we also carry out automated monitoring of play and account activity to detect indicators of gambling-related harm, which may result in responsible-gaming messages, limits or other interventions on your account.

4. Sharing & disclosure

We may share personal information with:

  • service providers acting on our behalf (e.g. identity verification, payments, hosting) under contract;
  • the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario (iGO) and other authorities where required by law;
  • self-exclusion programs such as BetGuard, to enforce exclusions.

We do not sell your personal information.

5. Storage, transfers & retention

Personal information may be processed or stored by service providers, which could be located outside Ontario or Canada; where this happens, it may be subject to the laws of those jurisdictions, and we use contractual and other measures to ensure a comparable level of protection. We retain personal information only as long as necessary for the purposes described or as required by law. In particular, records required for anti-money-laundering purposes are retained for at least five (5) years after the end of the business relationship or the transaction, in accordance with Canadian law (PCMLTFA/FINTRAC). When no longer required, information is securely deleted or anonymised.

6. Security

We use technical and organisational safeguards (such as encryption in transit, access controls and hashing of passwords) appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, but we work to protect your data. If a privacy breach occurs that creates a real risk of significant harm to you, we will notify the Office of the Privacy Commissioner of Canada and affected individuals, and keep records of breaches, as required by PIPEDA.

7. Your rights

Subject to legal limits, you may request access to the personal information we hold about you and ask us to correct inaccuracies. You may withdraw marketing consent at any time (see Section 3). To make a request, contact our Privacy Officer at privacy@irevegas.co.

We will acknowledge your request within 5 business days and respond substantively within 30 days of receipt, as required by PIPEDA. If we cannot meet the 30-day deadline, we will notify you and provide a revised timeline (which may not exceed an additional 30 days).

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

8. Children

The Service is strictly for adults 19+. We do not knowingly collect personal information from anyone under 19. If we learn that we have, we will delete it.

9. Contact

Privacy Officer, TWHG Inc.
Email: privacy@irevegas.co